Detra Stewart provides a hands-on approach to ensure any entity that serves the public is compliant with the American with Disabilities Act (ADA). With a specialty in hearing loss, Detra’s comprehensive training includes the tools needed to ensure effective service and to avoid costly litigation.

Detra Stewart provides a hands-on approach to ensure any entity that serves the public is compliant with the American with Disabilities Act (ADA). With a specialty in hearing loss, Detra’s comprehensive training includes the tools needed to ensure effective service and to avoid costly litigation.

$500 MILLION TO $1.5 BILLION IS SPENT EVERY YEAR ON ADA LITIGATION AND SETTLEMENTS

HEARING LOSS DOESN'T HAVE TO COST ...

$125 million

...is what Walmart paid in a disability discrimination case against a disabled employee.

walmart

$17 million

...is how much Wells Fargo paid to settle an ADA lawsuit for not meeting the needs of deaf customers.

wells-fargo

$3 million

...is what Greyhound paid to customers who experienced disability discrimination on their transit.

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WHAT WE DO

  • Training for health care providers to ensure that communications with patients and their companions who are deaf, hard of hearing or deaf-blind are as effective as communication with other patients. Detra’s training goes beyond ADA mandates and addresses additional mandates and liabilities that significantly impact healthcare staff when serving people with hearing loss. Hospitals and other public accommodations include: medical and dental offices; pharmacies; congregate care facilities like assisted living facilities; psychiatric; nursing and group homes; dayhab programs; and others.

  • Training to ensure accommodations are made for inmates or detainees. Under the ADA, cells or housing units need to be available in all security classifications and/or program levels of a facility. At least 2% of spaces need to be equipped with communication features to accommodate individuals who are deaf, hard of hearing or deaf-blind. These include telephones with volume control where telephones are provided in cells and visible alarm signals so occupants can evacuate independently.

  • Training police officers to ensure effective communication with individuals who are deaf, hard of hearing or deaf-blind. Whether a qualified sign language interpreter or other communication aid is required will depend on the nature of the communication and the needs of the individual.

  • Giving workshops to lawyers to help them better understand the accommodations that are needed for a client who is deaf, hard of hearing, deaf-blind. With this training, lawyers can better advocate, serve and obtain justice for those with hearing loss. Detra also offers expert witness testimony in cases involving hearing loss where a defendant is deaf, hard of hearing or deaf-blind to support an individual.  

  • Hands-on workshops with an on-site visit and facility evaluation for deaf, hard of hearing, or deaf-blind communication compliance as mandated by the ADA. A formal assessment will be delivered and addressed with the leadership team. This comprehensive course addresses needs that are specific to your organization. Guiding you through the results and offering solutions that cover legal mandates, your responsibilities to effectively communicate, review policies, and staff development.

  • Detra has spoken at conferences and conducted training for peace officers, bar associations, emergency managers, universities, healthcare facilities and social service agencies throughout the state of Texas.

WHAT WE DO

  • Training for health care providers to ensure that communications with patients and their companions who are deaf, hard of hearing or deaf-blind are as effective as communication with other patients. Detra’s training goes beyond ADA mandates and addresses additional mandates and liabilities that significantly impact healthcare staff when serving people with hearing loss. Hospitals and other public accommodations include: medical and dental offices; pharmacies; congregate care facilities like assisted living facilities; psychiatric; nursing and group homes; dayhab programs; and others.

    Providing training for governmental staff and management to ensure that communications with individuals who are deaf, hard of hearing, or deaf-blind are as effective as communication with other individuals. This includes court houses, jails, city and state-run offices.

  • Detra provides training to ensure accommodations are made for inmates or detainees. Under the ADA, cells or housing units need to be available in all security classifications and/or program levels of a facility. At least 2% of spaces need to be equipped with communication features to accommodate individuals who are deaf or hard of hearing. These include telephones with volume control where telephones are provided in cells and visible alarm signals so occupants can evacuate independently.

  • Detra will train police officers to ensure effective communication with individuals who are deaf or hard of hearing. Whether a qualified sign language interpreter or other communication aid is required will depend on the nature of the communication and the needs of the individual.

  • Detra offers workshops to lawyers to help them understand the accommodations that are needed for a client who is deaf, deaf/blind or hard of hearing. She also offers expert witness testimony in cases where a defendant is deaf, hard of hearing or deaf/blind to give context to their character and to the situation they may have found themselves in.

  • Hands-on workshops where Detra will visit and evaluate a facility for deaf and hard of hearing ADA compliance. A formal assessment will be delivered and addressed with the leadership team. This comprehensive course addresses needs that are specific to your organization. Detra will guide you through the results and offer solutions that cover legal mandates, your responsibilities to effectively communicate, review policies, and staff development.

  • Detra has conducted seminars throughout the state of Texas. She has spoken at conferences, specifically with individuals that work in emergency management. Most recently she advised a group traveling to the Ukraine on how to support deaf/hard of hearing individuals impacted by the war.

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ABOUT

Detra is an expert focusing on ADA compliance issues, including those affecting individuals who are deaf, hard of hearing, late deafened, and deaf/blind. She has developed training curriculums and conducted seminars throughout the state of Texas. Detra has a B.S. Degree in Deaf Education, is certified as an ADA Coordinator, and as an American Sign Language (ASL) interpreter. As a registered respiratory therapist Ms. Stewart has more than 25 years of critical care experience and can present as an expert witness in litigation involving people who are deaf or hard of hearing. Her customized one-of-a-kind trainings are a result of her combined personal and professional experience.

WHAT CLIENTS SAY